Shipping
Following your order, you will receive a shipping confirmation email with all details concerning the order as well as the shipment number and a link to track the shipment. Please note that it may take some time until the package is handed over to the
We currently ship directly to all countries within the EU* as well as Switzerland, Liechtenstein, the UK, the USA, and Canada. We are working on being able to offer the JOSEPHINE collection in other countries soon, but please understand that this is
We currently offer express shipping to the EU and the US, and are working on expanding our service to other countries. For updated costs and conditions, please take a look at our Shipping policy. Delivery within Switzerland and Liechtenstein
Delivery to a package station is possible. Please enter all the information required for this option during the ordering process.
If you have entered an incorrect delivery address in your order, please contact us as soon as possible. We will do our best to correct this information before the order is shipped, but we cannot guarantee this.
You can specify different billing and shipping addresses during the checkout process. However, you must use the appropriate website and select the correct currency for the country you are shipping to. For example, if your billing address is in Europe
If your order could not be delivered to you, it will automatically be returned to us as the sender. As soon as we receive the return, we will contact you and find a solution.
If you live in a country we currently do not ship to, please contact us at [email protected] and we will do our best to find a solution. Please note that, in some cases, we may not be able to offer one.