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Josephinenhütte

<p>If you live in a country we currently do not ship to, please contact us at <a href="mailto:info@josephinen.com">info@josephinen.com</a> and we will do our best to find a solution. Please note that, in some cases, we may not be able to offer one.</p>

If you live in a country we currently do not ship to, please contact us at info@josephinen.com and we will do our best to find a solution. Please note that, in some cases, we may not be able to offer one.

My country is not available for shipping.

Shipping

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out.

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?

Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned.

What payment options are available?

How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints

What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care / Cleaning

How big and how heavy are the glasses? What is their capacity?

Is it possible to have glasses individually engraved?

Where are the glasses manufactured?

Is every glass handmade?

Are the glasses lead-free?

Is there a guarantee on the glasses?

I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?

Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift.

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.?

Custom & Wholesale

My country is not available for shipping.Updated 18 days ago