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Josephinenhütte

<p>If you have entered an incorrect delivery address in your order, please contact us as soon as possible. We will do our best to correct this information before the order is shipped, but we cannot guarantee this.</p>

If you have entered an incorrect delivery address in your order, please contact us as soon as possible. We will do our best to correct this information before the order is shipped, but we cannot guarantee this.

My specified address is incorrect.

Shipping

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out.

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?

Is delivery to a package station possible?

Can I specify a different shipping address?

My package could not be delivered and was returned.

What payment options are available?

How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints

What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning

How big and how heavy are the glasses? What is their capacity?

Is it possible to have glasses individually engraved?

Where are the glasses manufactured?

Is every glass handmade?

Are the glasses lead-free?

Is there a guarantee on the glasses?

I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?

Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift.

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.?

Custom & Wholesale

My specified address is incorrect.Updated 2 years ago