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Josephinenhütte

<p>You can specify different billing and shipping addresses during the checkout process. However, you must use the appropriate website and select the correct currency for the country you are shipping to. For example, if your billing address is in Europe but you want to ship to the US, you&#x2019;ll need to use our US website and pay in USD.</p>

You can specify different billing and shipping addresses during the checkout process. However, you must use the appropriate website and select the correct currency for the country you are shipping to. For example, if your billing address is in Europe

Can I specify a different shipping address?

Shipping

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out.

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?

Is delivery to a package station possible?

My specified address is incorrect.

My package could not be delivered and was returned.

My country is not available for shipping.

What payment options are available?

How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints

What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care / Cleaning

How big and how heavy are the glasses? What is their capacity?

Is it possible to have glasses individually engraved?

Where are the glasses manufactured?

Is every glass handmade?

Are the glasses lead-free?

Is there a guarantee on the glasses?

I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?

Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift.

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.?

Custom & Wholesale

Can I specify a different shipping address?Updated 16 days ago