Complaints
Perfection in craftsmanship is our maxim. That is why the production of every JOSEPHINE glass strictly follows traditional and elaborate glassmaking techniques. In a fascinating process, the glass is melted in the furnace, picked up on a glassmaker's
Despite careful packaging, items may occasionally be damaged during transport – for this, we sincerely apologize. If this happens, please contact us immediately upon receiving your order. As a rule, you will receive a prompt and hassle-free replaceme
If an item is damaged during use, please understand that we cannot guarantee or accept liability for this. Broken glass is often caused by mishandling. Avoid twisting or bending the stem and never apply pressure to the glass or its components. Hints