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Josephinenhütte

<p>Despite careful packaging, items may occasionally be damaged during transport &#x2013; for this, we sincerely apologize. If this happens, please contact us immediately upon receiving your order. As a rule, you will receive a prompt and hassle-free replacement. To help us resolve the issue as efficiently as possible, please provide the following information:</p><ul><li>Order number (e.g. #1234)</li><li>Description of the damage</li><li>Photo of the damaged item</li></ul>

Despite careful packaging, items may occasionally be damaged during transport – for this, we sincerely apologize. If this happens, please contact us immediately upon receiving your order. As a rule, you will receive a prompt and hassle-free replaceme

An item was delivered damaged.

Complaints

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out.

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?

Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned.

My country is not available for shipping.

Shipping

What payment options are available?

How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was damaged during use.

What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care / Cleaning

How big and how heavy are the glasses? What is their capacity?

Is it possible to have glasses individually engraved?

Where are the glasses manufactured?

Is every glass handmade?

Are the glasses lead-free?

Is there a guarantee on the glasses?

I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?

Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift.

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.?

Custom & Wholesale

An item was delivered damaged.Updated 17 days ago