Our Team is here to answer all your questions.

Would you like to get in touch with us via email? Use our contact form, and we will get back to you.

Josephinenhütte

Voucher codes can be entered directly in the payment process in the &quot;Discount code&quot; field provided. Only one code can be redeemed at a time.
 Please note that voucher codes can only be used in the shop they have been created:
 <ul>
 <li>Codes created in the josephinen.com or in the ch.josephinen.com shop can be used in both shops</li>
 <li>Codes created in the us.josephinen.com can only be used in that shop.</li>
 </ul>
 If you need support with any code, do get in touch and we can help you out.

Voucher codes can be entered directly in the payment process in the "Discount code" field provided. Only one code can be redeemed at a time.

Please note that voucher codes can only be used in the shop they have been created:

 * Codes created in the

How do I redeem a voucher code?

Payment

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out.

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?

Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned.

Shipping

What payment options are available?

My voucher code does not work.

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints

What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning

How big and how heavy are the glasses? What is their capacity?

Is it possible to have glasses individually engraved?

Where are the glasses manufactured?

Is every glass handmade?

Are the glasses lead-free?

Is there a guarantee on the glasses?

I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?

Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift.

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.?

Custom & Wholesale

How do I redeem a voucher code?Updated 2 years ago