Our Team is here to answer all your questions.

Would you like to get in touch with us via email? Use our contact form, and we will get back to you.

Josephinenhütte

<p>Yes, every Josephinenh&#xFC;tte glass is handblown by passionate craftsmen and made in numerous manual steps. You can gain insight into the production of a JOSEPHINE glass <a href="https://josephinen.com/pages/manufacture">here</a>.</p>

Yes, every Josephinenhütte glass is handblown by passionate craftsmen and made in numerous manual steps. You can gain insight into the production of a JOSEPHINE glass here.

Is every glass handmade?

Products

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out.

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?

Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned.

My country is not available for shipping.

Shipping

What payment options are available?

How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints

What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care / Cleaning

How big and how heavy are the glasses? What is their capacity?

Is it possible to have glasses individually engraved?

Where are the glasses manufactured?

Are the glasses lead-free?

Is there a guarantee on the glasses?

I own a piece of the former Josephinenhütte and need information about it.

Are gift certificates available?

How do I redeem a gift certificate?

Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift.

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.?

Custom & Wholesale

Is every glass handmade?Updated 22 days ago